Frequently Asked Questions
Q: How do I activate my account on BNI Connect?
A: You should have received an email from Jim Congleton with a link to activate your new BNI Connect account. Choose your unique username and fill in all the required fields. If you have not received the link, please email Jim Congleton and he will send you a new one.
Q: I clicked on the activation link and received an error. What should I do?
A: This is due to one of the following reasons:
- The link is only valid for 24 hours and has expired.
- Due to the initial high amount of logins, certain links are non-functional and must be resent.
- Your form was incomplete.
- You used a different email than the one you received the link from. (You can change your email AFTER logging in for the first time.)
- The new User ID you chose is taken or invalid.
If you continue to have activation issues, please email Jim Congleton and he will direct your issue to the proper person.
Q: Where do I go once I’m activated?
A: You will automatically be directed to the member login page. To get there now, go to www.bnimass.com and click on the “Members Only” button at the top right.
Q: I forgot my password or user I.D.
A: Click on the “Lost Password?” link under the Login button on the BNI Connect home page (Click on "Members Only" at the top right of this page). A new password will be emailed to you. If you don't see it, please check your spam folder.
Q: How do I set up my profile?
A: Click on “Update Profile/My BNI Page” and fill in the appropriate information in each tab.
Q: Is there a tutorial for setting up my profile?
A: Yes! Check out this YouTube video to learn how to set up your profile.
Q: How do I register for an Event?
A: Go to www.bnimass.com and click on the “Events Calendar” tab. Choose a month or narrow the options via the dropdown list of events. Click on the event, then click “Register for Members.” Upon successful registration, you will receive a confirmation email.
Q: How can I register for the Member Success Program if my information is not online yet?
A: If you have been notified by the Membership Committee that your membership application has been approved, you may register and attend the Member Success Program immediately. Click the "Events Calendar" tab above and choose your class. Once you click on it you will see a registration button for non-members.
Q: I want to change my email, but it says “Email is already registered”?
A: Only one unique email is allowed per member. If your company has a communal email (e.g. firstname.lastname@example.org) and there is another member in BNI using it, you will not be able to. If this is not the case, please contact Jim Congleton.
Q: My classification or profile information is wrong and I can’t change it. Can you help?
A: Please contact Jim Congleton and he or someone from the BNI Regional Office will be happy to help you make corrections to any fields that members are unable to edit.
Q: I cannot change my basic information.
A: Please check with your chapter's Secretary/Treasurer to see if your member dues are current. Until you are current, you are locked out from making changes. If you are late past 30 days, you are automatically dropped as a member by the system and you must re-apply.
Q: How can I find my chapter’s website?
A: Click on “Find A Chapter” above. Enter your chapter name and click “Find.” Click on your chapter > Visit Chapter Website.
Q: How can I improve the content of my chapter's website?
A: Ask your President to approve you as the chapter webmaster and have your President notify us that you would like to take on that responsibility. We will grant you access to edit the website. For a tutorial on how to edit or add content to your chapter website, please watch this tutorial.
We Are Here to Help!
Have a question or need clarification? Please get in touch via email or by calling the BNI Regional Office at 978-443-6800. We are available from 8 a.m. to 4 p.m. Monday through Friday. We look forward to assisting you!